Customs Clearance Issue - Minimalist Design

Understanding Customs Clearance

When goods move from one country to another, they go through a step called "customs clearance" during the international shipment process. This involves documentation, inspection, and payment of applicable duties and taxes.

Customs Fees & Taxes

Standard Shipping: If you select our flat mail rate (standard shipping), you won't incur any additional charges beyond the shipping cost.

Express Shipping: With express shipping, there might be customs fees or taxes depending on the destination country's regulations. These fees vary by country and are determined by local customs authorities.

Example: In Canada, tax rates may differ across provinces, ranging from 5% to 15%.

Remote Area Surcharge

For express shipping to certain remote areas in countries like Australia, New Zealand, and Canada, a surcharge on the shipping fee may be applied by the courier.

These areas are identified by specific postcodes, suburbs, or town names and are considered challenging for regular courier service due to distance, accessibility, or low population density.

Need Immediate Assistance? If you need help obtaining the invoice for customs clearance or have any other urgent issues, please use the Live Chat feature on our website.

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Proof of Payment

If you have paid the customs clearance fee, please upload relevant proof such as a receipt, invoice, or payment confirmation. This helps us verify the payment and assist you further if needed.

Have you received a customs clearance notification?

A customs clearance notification is typically sent by the logistics provider when your package requires additional documentation or payment to clear customs.

Important Notice

Please contact the local logistics company promptly to complete the customs clearance process.

If customs duties are required, please pay them as instructed and keep the payment proof for your records.

Important: If the order is destroyed due to failure to pay customs duties in time, we cannot be held responsible for compensation.

Have questions about customs duties? Fill out the form below and click "Confirm" to send us your questions. We'll investigate and respond as soon as possible.

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